Shipping & Delivery Policy

At Premier Cafe Supply, we specialize in distributing high-performance commercial equipment nationwide. Due to the heavy weight and sensitive internal components of industrial espresso machines, commercial brewers, and bulk grinders, all large equipment items are shipped via secure, specialized Freight (LTL) carriers on protective pallets.

Delivery Timeframes:
• Standard ground orders are processed within 1–2 business days and arrive within 3–5 business days.
• Freight (LTL) shipments require specialized routing and typically depart our manufacturer partner fulfillment warehouses within 3–5 business days, arriving at your commercial location within 5–7 business days.

Important Freight Delivery Instructions:
1. Liftgate Service: All commercial freight deliveries include complimentary liftgate curbside service. The freight carrier will lower the pallet safely to ground level using a hydraulic lift.
2. Mandatory Delivery Inspection: A commercial representative must be physically present to receive and sign for all freight cargo. You must thoroughly inspect the external crating for any visible signs of transport damage BEFORE signing the driver's delivery receipt (Bill of Lading). 
3. Notating Damage: In the extremely rare event that external structural damage is visible, you must write "Damaged upon arrival" directly on the driver's paperwork before signing, take clear photos, and email sales@premiercafesupply.com within 24 hours so we can immediately dispatch a replacement unit.

Logistics Support Center:
Premier Cafe Supply
5900 Balcones Drive, STE 100, Austin, TX 78731, USA
Contact Phone: 512-534-2210